Free White Glove Delivery
Shipping, Returns, & Cancellations
At Space Saving Bed, we want you to experience Comfort Without Compromise by providing high-quality multipurpose furniture for your guest room/home office while providing a first class shopping experience. For that reason, we’ve outlined clear policies below regarding shipping, returns, and cancellations below. Please read on for more information!
Delivery Types
Please note that most orders will deliver via Curbside Delivery. This means the product will be delivered to the curb or driveway of your home or the equivalent, and you will have to handle it to the inside of the house. For two able-bodied adults, this will be no problem, so we suggest using help from another person. Other delivery options include white glove delivery, and Threshold Delivery for Innovation Living which would include delivery to the first dry area such as the front door of your house or the lobby of an apartment or condo.
Shipping (What to Do Once Your Item Arrives)
- First things first, please make sure to be available at your scheduled delivery appointment. If you are not available, the item will be sent back to the warehouse and you will be responsible for shipping costs.
- Once your item arrives, please inspect all boxes carefully before signing the delivery papers. See if there is any box damage, perforation, scratches, or any of the like and make a specific note of the type of damage on the Bill of Lading delivery paper. Be as precise as possible about where and when it seems like the damage may have occurred.
- Open your boxes right away. If you are suspicious of damages, you can also ask the driver to wait for you to open the boxes to check for damages before signing the delivery papers, so you can notate any damage. If your driver refuses, you may note “possible hidden damage” on the Bill of Lading. It is important to be careful with this, as it is possible for shipping companies to not take your claim seriously if you do not notate damage where it could be.
- If you find any damage to the item, take images and contact us right away. Claims cannot be made 5 days after delivery, so make sure to contact us as soon as possible, before the five-day mark.
Damages
As stated above, always inspect all boxes carefully before signing delivery papers, and notate any bit of damage visible on the box on the Bill of Lading paper when signing. If any damage is found, please take images and contact us right away before 5 days after delivery, as no claims can be made after 5 days. We take damages very seriously and you will be sent a replacement for the damaged part or an entire replacement, and will be not be charged any additional fees as the damage was not your fault, but the fault of the shipping company. Please rest easy. While we stress the importance of noting specific damages on delivery papers and offer a detailed process upon receiving your shipment, please know that damages actually rarely happen!
Delivery Times
Delivery times depend on your location, but for most orders, the product will deliver in roughly 7-8 business days after placing the order, and specifically will ship out in around 3 business days.
What About Shipping Cost?
Please note that we offer free shipping for most of the brands we carry. For certain brands, we even offer free white glove delivery & assembly! Those are the deals you get when shopping with us. However, to confirm, simply add your product to cart and proceed to checkout, then enter your shipping address and view the delivery options. In most cases, it will mention “Free Shipping.” If there is a flat fee being charged, then the brand of that product or that specific product does not qualify for free shipping.
Missing, Stolen, or Lost Packages
In the very unlikely event that you did not receive your order despite it being noted as delivered, please contact us as soon as possible. We take this very seriously and will initiate a claim with the carrier, and you will not be responsible for any charges. When you’re shopping with Space Saving Bed, rest assured – we’ve got you covered, from product placement to delivery and handling damages.
Returns & Refunds
If you would like to return an item after it has arrived, you may do so within 30 days of delivery. All merchandise must be in its original packaging, unused, and free from any damage. A restocking fee of up to 25% will be deducted from your refund, as well as return shipping cost To initiate a return, please contact us via any of the contact methods provided here. Please note that your request will have to be approved first, and it will be approved within 24 business hours of your initial request. Once approved, we will email you confirmation, and walk you through the next steps to shipping your item back and receiving your refund. Your refund will be credited only to the original payment method used in your purchase, and you will receive it in 5-10 business days.
Cancellation
If you would like to cancel your order before it ships, you may do so without any extra charge by calling or emailing us. If your order has shipped, this situation would then fall under our return and refund policy, where you will have to wait for the product to arrive to then start your return process.
Custom Orders:
Custom order sales are final and cannot be canceled once they are in production as they are tailored specifically to your unique needs. If you have any doubts about whether or not your order qualifies as custom, please contact us and we will be glad to assist you!
Exchanges
We do not offer traditional exchanges. However, you may start a return process, receive your refund and then place a new order.
Maximize Your Space With Us Today
Shop with us today to experience Comfort Without Compromise. Thank you for considering Space Saving Bed! We look forward to serving you 😊
Let customers speak for us
The bed is really great! We had been debating between a wall Murphy bed, a sofa couch, or this cabinet bet for a guest room and so happy we went with the cabinet bed from Space Saving Beds! Putting it together was pretty easy with 2 people working on it and I like that we didn’t have to drill into the wall like a typical Murphy bed.
I have to say the best part about ordering from this company is the customer service. I had a shipping snafu (no fault of this company) and Ahmed went above and beyond to help me resolve it. They checked in with me every day, gave me status updates proactively, and overall just provided the best customer service I’ve ever experienced. I think the customer service (and Ahmed in particular) will set this company apart from other sellers. Would definitely purchase from here again!
Absolutely delighted with my experience from start to finish! From the moment I stepped into the showroom, I was met with a level of professionalism and warmth that instantly made me feel at ease. The range of sofas on offer was impressive, showcasing not only a variety of styles but also a commitment to quality and comfort.
What set this company apart, however, was their outstanding service. The staff were incredibly knowledgeable, taking the time to understand my needs and preferences, guiding me through the selection process with patience and expertise. They went above and beyond to ensure I found the perfect sofa for my space, offering customizations that suited my specific style and comfort needs.
The level of attention and customer-oriented service was just above every expectation one could have. They are truly the best in the business. Every interaction felt personalized, and it was clear that the company prioritizes customer satisfaction above everything else. Their approach is not just about making a sale but about creating a lasting relationship with their clients.
The delivery process was seamless. The sofa arrived exactly when promised, with the delivery team handling everything with care and precision. They were courteous, ensuring my new piece was perfectly positioned and installed in my home.
But it doesn't end there. The follow-up service to ensure my satisfaction was a testament to their commitment to customer happiness. This company has earned my trust and loyalty, and I cannot recommend them highly enough. Their dedication to quality, service, and customer satisfaction is unparalleled. I am already looking forward to my next purchase and have been singing their praises to all my friends and family. If you're in the market for a new sofa, look no further – this company is truly the best out there!
Easy to assemble and nice piece of furniture.
Very happy with frode sofa bed, stylish and comfortable.
Great customer service and delivery.
I ordered my Murphy cabinet bed a few weeks ago and immediately received a text from Ahmed. He answered all questions and explained the delivery process to me. He kept me notified of my tracking number throughout the process as well. I was nervous to attempt to put it together as I’m not very good at this stuff, but it wasn’t bad at all and there were good instructions. Ahmed also texted me to make sure the delivery process went well and that I was satisfied with the bed. I bought it for my spare room which also doubles as my home office. This was a perfect space saving option. I have family in this week for Christmas so they took my bed and I slept in the Murphy bed. Surprisingly comfortable and I slept very well. Highly recommend the bed and highly recommend the company for excellent customer service.
The Night and Day - Clover Queen Cabinet Murphy Bed in Cherry is a winner!
It has a beautiful design, in both appearance, functionality and flexibility. The experience of making this online purchase was excellent because of the outstanding support and engagement of the vendor SPACE SAVING BED. They were there every step of the way from purchase to delivery and assembly of this unique piece of furniture. Another point, Space Saving Bed provided the support of a highly professional technician who assisted in the move of the boxes to the upstairs bedroom and the assembly. The result is an upgrade of an under-used room which now can be transformed, at the snap of your fingers, with the unfolding of the chest/cabinet and become a welcoming guest bedroom with a beautiful queen size bed and comfortable memory foam mattress. Upon the guests' departure, the bed and mattress can be folded back and closed into a striking, streamlined wooden chest! Thank you Space Saving Bed!
This is a perfect Murphy bed. Better than expected. Definitely need 2 people to install. Customer service was absolutely fantastic. Constant communication. Detailed and super responsive. Ahmed is a true paragon. Truly thankful to him for facilitating the process.
I ordered a table from them & at first conversation because of the holidays I wouldn’t receive the table in time before I needed it, before thanksgiving dinner with my family. I explained the situation to Ahmed the customer service rep & he told me he would do what he could to help. Ahmed went above & beyond! He found a reputable company to expedite the shipping to arrive in my state in 3 days & also found a company to assemble the table before the holidays. If I could give this company 1000 stars I would. The product most importantly was exactly as described & was quality! I will order from this company again & again! They went above & beyond with the customer service & the table is amazing!!!
I love my bed, it is very comfortable to sleep on and easy to fold up and down. The mattress is extremely comfortable ... the couch part is not very comfortable though.. the cushions are very hard but I bought this bed more for the Queen bed and not the couch so not a deal breaker... it is still nice to have the option for both.
I recommend hiring a professional installer to assemble. There are several boxes it comes in and a very time consuming task to conquer... better to pay a couple hundred to bypass this headache.
The best part of this company is the Customer Service, they are very responsive via text and email. When you call in, you are not talking to a robot but a real person who actually cares about your experience.
I would recommend this product, very happy with the overall experience.
